Terms And Conditions

BOOKING TERMS AND CONDITIONS

Londonist DMC Ltd (“Londonist”) is a limited company registered in England and Wales with a company number 08392889 and VAT registered number 345411128. Our registered office is at 5 Great James Street, London, WC1N 3DB.

Londonist gives notice that all content on this website is set out only for guidance of visitors to the website and does not constitute any part of an offer or contract, until a Confirmation of Enrolment has been sent. All information contained on this website is given without any assumption of responsibility as to the accuracy of the information and should not be relied upon as a statement of fact.

These Terms and Conditions (T&Cs) together with the Licence Agreement ("Agreement”) set out the conditions of the Licence under which the room has been booked with Londonist for the length of stay. If there are any discrepancies between the T&Cs and the Licence Agreement terms, the T&Cs will prevail. These terms also include:

Any written offer sent to you by Londonist setting out the specific details of the accommodation via email.
Any code of conduct or conditions which the residence requires students to enter into shall be interpreted under these T&Cs.
Londonist provides rooms sourced from multiple accommodation providers, each of which may have its own specific code of conduct or residence rules. In cases where your residence is not directly managed by Londonist but by a third-party provider (such as iQ, Chapter, Stay Club, or Therese House), the residence rules of that specific provider will prevail in the event of any discrepancy. If you have not yet received a copy of these residence rules, please request one to ensure full compliance during your stay.

1- Definitions and Interpretation
1.1 In these T&Cs we use the following words which have the following meanings (unless stated otherwise):
Academic Year means a year deemed to be starting from 31st August immediately preceding the Start Date and ending 31st of August of the following year.
Bedding and Service Fee: a fee for the bedding pack and bathroom pack and customer services during stay.
Booking Process: a process to be followed to make a valid booking with Londonist and granting a Licence, further detailed in Clause 3.
Confirmation of Enrolment Letter is a letter which confirms your room has been secured and will be ready for check-in.
Common Parts means the areas in the Property provided by the Owner for the benefit of all tenants such as but not limited to the shared kitchen, living room, bathroom; and also such roads, paths, entrance halls, corridors, lifts, staircases, landing and other means of access in or upon the Building the use of which is necessary for obtaining access to and egress from the Property as designated from time to time by Londonist.
Competent Authority means any statutory undertaker or any statutory public authority or other authority or regulatory body or any court of law or government department or any of them or any of their duly authorised officers.
Deposit is a payment of £250 to freeze the price of the Room as holding deposit which is non-refundable if you fail to complete the Booking Process on time. Upon the receipt of Confirmation of Enrolment Letter, the Deposit is converted to a security deposit automatically to reserve and secure the Property, which will be refunded to the account that paid the deposit within 4-6 weeks after completing the Deposit Refund Form at the end of the Licence Period unless otherwise stated in this agreement.
End Date is the date you will be checking out of the room, as per your Confirmation of Enrolment letter.
Financier is the person or the entity who makes the payments on behalf of you or who funds your accommodation and/or educational expenses.
Licence Agreement is the terms you are bound by during your stay with us, and includes these T&Cs.
Licence Fee is the fee for your accommodation, specified in your Licence Agreement.
Licence Fee Payment Dates means the dates on which the full amount or specific portions of the Licence Fee become payable, as specified in your Licence Agreement.
Licence Period is the period from and including the Start Date until 10:00 am on the End Date inclusive;
Licensee means the person granted to occupy the Room during the Licence Period, who must be a full-time student enrolled in one of the universities or accredited educational institutions recognized by and in the United Kingdom ("the UK”).
Necessary Consents are all the planning permissions and all other consents, licences, permissions, certificates, authorisations and approvals whether of a public or private nature which shall be required by any competent authority for the use of the property.
Owner means the Management of the residence you are staying at.
Permitted Use means the Property may only be used for residential purposes and not any profession, trade, business or other use other than private residential.
Property is where you will be staying as confirmed on your Confirmation of Enrolment.
Room is where you will be staying during your time with Londonist and includes all of the contents of the room, in the state it was found in upon check-in.
Room Change Fee means a fee for a Licensee to upgrade their booking or change their Room.
Start Date means the date on which you check-in to the Residence. If you have more than one Licence Period or Licence Agreements in the Academic Year, your Start Date will be deemed to be the date of the original booking. For the avoidance of doubt, any cancellation or termination request will be assessed and responded by taking the initial Start Date as base.
VAT means the value added tax chargeable under the Value Added Tax Act 1994 and any similar replacement tax and any similar additional tax.

1.2 Clause, Schedule and paragraph headings shall not affect the interpretation of these T&Cs.
1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.4 Unless the context otherwise requires, words in the singular shall include the plural and, in the plural, shall include the singular.
1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
1.6 A reference to laws in general is a reference to all local, national, and directly applicable supra-national laws as amended, extended or re-enacted from time to time and shall include all subordinate laws made from time to time under them and all orders, notices, codes of practice and guidance made under them.
1.7 A reference to writing or written includes fax and e-mail.
1.8 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.9 A working day is any day which is not a Saturday, a Sunday, a bank holiday, or a public holiday in England.

2. Licence to occupy and our obligations
2.1 We let the Room to you for the length of your stay and it may only be used for the Permitted Use of personal residence along with all the other rights in these T&Cs. A licence to occupy will only be granted to the you as a tenancy upon receipt of the Confirmation of Enrolment Letter after you have paid the deposit and first instalment of Licence Fee within the Decision-Making Period and this Agreement electronically signed by you.
2.2 You acknowledge that:

You shall occupy the Property as a licensee and that no relationship of landlord and tenant is created between the Londonist and yourself by these T&Cs or the Licence the sole purpose of your Licence Agreement
the sole pupose is to provide residential accommodation to you whilst you undertake a full or part time course of study at an academic institution recognised by the Londonist and in the UK. If, however your student status changes after the check-in date, all Licence Fee and other services amount shall become payable regardless of whether you stop studying.

2.3 We reserve for us and all parties authorised by us the following rights over the Property:

Londonist retains control, possession and management of the Property and you have no right to exclude Londonist from the Property;
the licence to occupy granted by your Agreement is personal to you and is not assignable and the rights given in clause 2 may only be exercised by the Londonist and its employees;
without prejudice to its rights under clause 8, Londonist be entitled to inspect the Room at any time on giving not less than 48 hour’s notice to you subject to the exceptions in clause 6;
without prejudice to its rights under clause 7, we shall be entitled to notify the Home Office, or any of the UK Government of the termination of this agreement howsoever caused.
the right to alter or restrict the use of the Common Parts of the Property from time to time;

2.4 Londonist agrees that by you adhering to the terms in this Agreement, and performing all obligations under clause 3, you will be able to possess and enjoy the Property during the Licence Period without interruption and we will procure that the Owner will:

Maintain the installations in the Property for the supply of water, gas and electricity as necessary for the occupation of the Property;
Maintain the structure of the Property including window frames and window glass; and
Clean and maintain and provide heating and lighting to the Common Parts of the Building.|

2.5 You acknowledge that the Owner or Londonist reserves the right to withdraw or suspend services or amenities provided during certain times of the year if we deem it necessary to do so in the interests of good management including but not limited to carrying out repairs or alterations or circumstances out of the Owner’s control.

2.6 You accept that the amenities (gym, cinema, PlayStation room, terrace, garden, or anything stated on the website as marketing materials other than room and the essential parts to occupy) of the Property are not a material fact of our T&Cs and your offer to stay at the accommodation and neither Londonist nor the Owner shall be liable for any costs, expenses, losses, liabilities, damages or actions from withdrawing or suspending amenity services as per clause 2.5.

2.7 Londonist reserves the right to move you to a different Property during the Licence Period for the purpose of carrying out emergency repairs to the Property, provided that:

A reasonable notice of 24 hours has been given.
The alternate Property is of no lesser standard than the original Room, subject to availability.
You will occupy the alternative accommodation on the same terms as those of the Licence Agreement and Terms & Conditions.

2.8 Should the Licensee fail to settle any outstanding amount within 5 days following the issuance of a reminder notice, sent via email after the relevant due date, we are entitled to commence legal eviction proceedings without any additional notice. The Licensee will be responsible for all associated legal expenses.

3. Booking Process
3.1 You agree that you must:

pay Londonist the Licence Fee payable without any deduction in advance on the Licence Fee Payment Dates.
make the Deposit payment immediately upon accepting the quote to secure the price for the Room.
pay the first instalment immediately upon accepting the quote, to secure the Room and signing this Agreement.
Regarding all dates and time periods set forth in these T&Cs, time is of the essence. You acknowledge and agree that failure to make timely payment of any instalment shall result in the immediate revocation of the instalment payment option granted herein, and the entire Licence Fee shall become immediately due and payable as of the date of the missed payment, without any further notice or demand.
that the room is only secured upon 3.1.b and 3.1c to be completed on time and written confirmation sent to you by Londonist. Without these four conditions being met, we give no guarantee that the Room is secured.
You have read, understood, and accepted the Terms and Conditions and will be bound by those and the Owner’s code of conduct/member’s code for the Property. You agree to comply with this code and pay any charges specified in the relevant Owner’s code which accrue during this Licence Period by reason of any breach of your obligations.
to pay the Bedding and Service Fee and the other Service Fees (if applicable) with the first instalment payment.
to provide us with concrete evidence of identity and evidence that you are undertaking a full or part time course of study at an academic institution recognised by us and in the UK, including a certified copy of your passport and a certified copy of a letter from the academic institution confirming the course of study that you are undertaking; and CAS number if applicable, within 48 hours of accepting the quote, and to update this information promptly if requested to do so by Londonist, both during and following your stay as we may be required to produce such documents to the Owner, councils or relevant government bodies.
to provide us with any further information reasonably requested, including a certified copy of a bank statement or utility bill confirming your full home address, and contact details for the your next of kin and financier, and to update this information promptly if requested to do so by us.
to promptly notify us if at any point you cease to undertake a full or part time course of study at an academic institution recognised by us and in the UK during the Licence Period.
to ensure that we are informed at least 14 days prior to the Start Date of any disability as defined in the Equality Act 2010 or health related condition for which reasonable adjustments may be needed;

4. Licensee's obligations
4.1 You agree and undertake to:

to keep the Property clean, tidy and clear of rubbish and maintain the same state the Property was in at the Start Date.
to immediately notify us of any issues, defects or problems with the Property.
not to use the Property other than for the Permitted
not to make any alteration or addition whatsoever to the property
not to display any advertisement, signboards, nameplate, inscription, flag, banner, placard, poster, signs or notices at the Property or elsewhere in the Building without the prior written consent of us;
not to remove any of the contents from the Room and Common Parts and maintain the contents of the Room in the same condition they were in at the Start Date.
not to do or permit to be done on the Property anything which is illegal or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to us or to tenants or occupiers of the Property or any owner or occupier of neighbouring properties;
not to cause or permit to be caused any damage to;
i. the Property, Building or any neighbouring property;
ii. or any property of the owners or occupiers of the Property, Building or any neighbouring property.
to pay us on demand a fair and reasonable proportion of any costs incurred in repairing damage to the Room and/or replacing contents of the Property where the damage is caused by yourself or your guests to the Property.
not to obstruct the Common Parts, make them dirty or untidy or leave any rubbish on them.
not to apply for any planning permission in respect of the Room or the Property.
not to do anything that will or might constitute a breach of any Necessary Consents affecting the Property or which will or might vitiate in whole or in part any insurance affected by the us or the Landlord in respect of the Property from time to time.
to observe any rules and regulations Londonist and the Owner makes and notifies to you from time to time governing your use of the Rooms, the Property and the Common Parts.
to leave the Property in a clean and tidy condition and to remove your furniture equipment and goods from the Room at the end of the Licence Period.
to indemnify us and keep us indemnified against all losses, claims, demands, actions, proceedings, damages, costs, expenses, or other liability in any way arising from:
i. the Licence Agreement and T&Cs;
ii. any breach of your undertakings contained in clause 4; and/or
iii. the exercise of any rights given in clause 2;
not to do anything on or in relation to the Property that would or might cause Londonist to be in breach of the covenants and the conditions contained in the Londonist’s Agreement with the Owner or (if applicable) with Londonist’s lease of the Property and/or Building;
to remove all belongings before End Date, otherwise, they will be destroyed by us; any belongings left in the Room or Common Parts of the Property are done so at your own risk and will be your sole responsibility;
to pay us interest on any overdue Licence Fee or other payments due at a rate equal to 4 per cent per annum above the base rate of Barclays Bank PLC from time to time. Such interest shall accrue daily from the due date until the date payment is received by the Licensor, whether formally demanded or not, and shall be payable immediately upon demand.
if you fail to make any payments on time or before the due date, any sum of invoices shall be due and payable without requiring any notice.
if you fail to make payment, we reserve the right to pass on the file to our debt collection agency and charge you all reasonable and proper costs and expenses, including legal costs, and any VAT thereon incurred on us in order to recover the outstanding funds.
to allow us to deduct the Deposit payment if there is any damage to the Room or outstanding amount is payable at the end of the Licence Period.
Upon check out, ensure that you leave the room by 10:00am on the day of check-out, in the state the room was in upon check-in. In respect of this clause, time is of the essence. Your left belongings might be subject to removal at your own risk or you shall be liable to pay £50 per hour for the time exceeding check-out time unless otherwise agreed upon in writing.
Upon check out, if any of your personal possessions are left in the Room and/or Common Parts, we will not be responsible anything left in the room by either disposing them out and destroying and/or storing for a certain period. In such case, you will be responsible for all removal and storage charges.
it is in your best interest to affect a suitable insurance policy in respect of your personal items kept in the Property or Residence, acknowledging you are fully responsible for protecting and safeguarding their personal property against all risks of loss or damage.
You agree to take responsibility to pay for a television licence for the Room if a licence is required.
You agree and undertake that any changes to the original booking including licence period changes, location changes or changes to the date will need to be done by accepting a new quote and signing the T&Cs and Licence Agreement. If this is not done and any aspect of the booking (e.g., Start Date, End Date, Residence) has been amended via an invoice update upon the request or confirmation of the Student, then all other terms of the Licence Agreement will continue to be applicable to the amended booking.

4.2 You agree to only occupy the Room and Common Parts for personal residential purposes only and no profession, trade or business whatsoever to be carried out in the Room or any other use other than private residential.
4.3 You accept that the Licence is exclusive to you and agree that you are over the age of 18, or will be turning 18 before the Start Date, and that no minors, children, or people under the age of 18 will be permitted to reside in the Property. In case that you will turn 18 before the Start Date, the Licence Agreement and Terms & Conditions will be binding upon these terms, We may require you to sign another Licence Agreement closer to or on the Start Date. If the new Licence Agreement is not signed, we reserve the right to cancel the bookings and payments will become non-refundable.
4.4 You agree that in respect of the Property and the Building, you must not:

Cause any noise, which if made within the Property can be heard outside the property or if made within the Common Parts of the Property can be heard outside the Common Parts of the Property;
Keep or use drugs, the possession of which is prohibited by the Misuse of Drugs Act 1971;
Smoke in the Rooms, the Property or the Common Parts or Building other than in a designated outdoor smoking area;
Keep or use any firearms, knives (other than kitchen knives) or any weapons of any kind in the Property;
Harass, threaten or assault any other tenants or staff members of the Property;
Tamper with the fire prevention systems within the Property or Common Parts of the Building;
Use designated fire exits except for the purposes of emergency exit from the Property;
To glue stick or fix anything to the exterior or interior of the Room and the Property without the our written consent;
Keep, store or use any gas or oil heater in the Property; and
Keep any pets or animals in the Property or the Common Parts of the Building unless permitted by Londonist or the Owner.

4.5 Ensure that any guests invited by you must:

Check in to the Property by providing ID on arrival and check out of the Property on departure;
Be accompanied by the you at all times; and
Be aged 18 years or over.

5. Room Change
5.1 You may request at any time during the term of this Licence a transfer to reasonably comparable alternative space to another Londonist Room or wish to upgrade their booking. We may in our absolute discretion accept or reject such a request, subject to you agreeing to pay a Room Change Fee of £100 exclusive of VAT along with any price difference between the old and new Room depending on the rate of the new Room.
5.2 In case of necessity, without prejudice to its rights under clause 8, we shall be entitled at any time on giving not less than 24 hours’ notice to require you to transfer to reasonably comparable alternative space elsewhere within London and you shall comply with such requirement.
5.3 You acknowledge that clauses 5.1 and 5.2 are subject to availability of Rooms at that time.

6. Accessing the Room
6.1 This Agreement states that we are permitted to enter your Room at reasonable times of the day when reasonably prior notice is given. Our representatives will require entry to the Room for the following purposes (this list is not exhaustive):

Carrying out repairs in response to a request,
Undertaking planned maintenance,
Carrying out emergency repairs,
Assessing the student accommodation for planned improvements,
Carrying out risk assessments,
Complying with health and safety legislation,
Conducting open day visits or other viewings permitted under Residence conditions,
Undertaking routine housekeeping tasks,
Contacting Licensees urgently,
Investigating complaints,
In a medical emergency,
On suspicion of criminal activity,
Where there is a threat to life or property, e.g. removing articles covering smoke detectors or candles used.

6.2 You accept that in the event of an emergency, no prior notice is required for our representatives to enter the Room. Londonist or the Owner's Staff are entitled to enter the Room as reasonably required by the circumstances giving rise to an emergency. If possible, in all circumstances, the Londonist or Residence staff will ask for consent for entry from you.
6.3 Nothing in this clause limits the existing and separate powers of the police to enter the Room under existing legislation when needed.

7. Cancellation
7.1 You may, by notice in writing to us cancel this agreement up to six weeks before the Start Date. In such case you shall be liable to pay the Bedding and Service Fee and the Deposit Payment which shall become non-refundable, and
7.2 You may, by notice in writing to us cancel this agreement in the 6-week period immediately before the Start Date. In such case, you shall remain liable to pay;

The Bedding and Service Fee and the Deposit Payment which shall become non-refundable,
The amount for the 6-week period in such Licence Fee.

7.3 Visa Refusal: At least 6 weeks prior to the Start Date, you may, on receipt of notice from the British Embassy that your application for a visa to enable entry to the UK has been refused, cancel this agreement by notice in writing to us, provided that you also provide us with a copy of the letter from the British Embassy within 7 days of the date of issue. In such case you will remain liable for payment of the Deposit payment.

In any other case concerning the visa refusal or related delays, 7.1, 7,2 or 7.5 applies, including but not limited to, visa not yet arriving in time.

7.4 We may cancel this agreement on notice in writing to you prior to the Start Date. In such case all fees previously paid under this agreement shall be repaid to you.
7.5 You may cancel this agreement after the Start Date, but shall be liable to pay;

Licence Fee,
Bedding and Service Fee,
Other Services.

8. Termination
8.1 This licence shall end on the earliest of:

Notice in writing being given in accordance with clause 7
The End Date; or
You failing to make those payments set out in clause 3.1 on their due dates for payment; or
the expiry of not less than 48 hours’ notice given by us to you at any time on breach of any of your obligations.
the expiry of not less than 48 hours’ notice given by us to you at any time on:
i. You provide notice to us pursuant to clause 7, or
ii. on you ceasing to undertake a full or part time course of study at an academic institution recognised by the UK government during the Licence Period; or
the expiry of not less than 48 hours’ notice given by us to you at any time on breach of any of your obligations set out in the Residence Contract.

8.2 Termination of this licence shall not affect the rights of either party in connection with any breach of any obligation under this licence which existed at or before the date of termination.
8.3 In the event that this licence terminates pursuant to clause 8.1(c), (e) or (f) above the full balance of the Licence Fee shall be due and payable immediately by you.
8.4 Unless otherwise stated in this agreement, in the case of termination, you shall be liable to pay;

Licence Fee,
Bedding and Service Fee

9. Other Services and Council Tax
9.1 You are responsible for informing the relevant council of your stay at the Property and paying for all council tax and any other taxes related to the stay of the Room in the Property. This includes:

Settling all tax obligations with the relevant authorities;
Indemnifying Londonist against any tax-related claims, costs or penalties due to your non-compliance;
Indemnifying Londonist against any tax-related claims, costs or penalties due to your non-compliance;
Failure to comply with this may result in additional charges, which you must fully cover.

9.2 Students who are attending a full-time course that lasts at least one academic year, requires at least 24 weeks’ attendance each year, and involved a minimum of 21 hours’ study per week are exempt from paying council tax. You agree that:

We may request further information from you at any time regarding your university course details and student status to inform the council or any other official institution for tax purposes;
In such case, you must provide such information promptly, or at latest within 3 business days;
We are not liable to pay council tax or any other applicable tax due to failure of such documents submitted by you in time.

9.3 Any sums payable by the you under these T&Cs must be paid on or before the due date. In the event of non-payment by the due date, daily interest shall accrue on any outstanding amount at the rate specified in clause 4.1(r) from the date the payment becomes overdue until the date of actual payment. You shall remain fully liable for the outstanding amount and any accrued interest, which shall become immediately payable upon demand by us.

10. Subletting
10.1 In accordance with clause 2.3(b), the Licence Agreement is personal to you and is not assignable. You agree and undertake not to assign, sublet, or charge the Room with possession or share occupation of the Room under any circumstances.
10.2 If you assign this lease or sublet the premises to any third party, you acknowledge that this is a material breach of the Licence Agreement. This will result in Room access being ceased immediately and you will be fully liable for payment of the remainder of the Licence Period term and agrees to pay all costs, damages, and fees, including incurred legal fees necessary to return the Room to us.

11. Transfer of Tenancy
11.1 This clause 11 is regarding clause 10.1 (Subletting).
11.2 Subject to clause 8 (Termination), if you wish to be released from the contract, you may request to find a replacement tenant to take over the remainder of the Licence Period. We may reasonably reject this request if a replacement tenant is not suitable to occupy room and/or is not able to make the rest of the licence fee and any other applicable fees in advance. It will be your responsibility to find a replacement tenant and we will have the sole discretion to whether the new licensee passes the administrative checks and requirements.
11.3 In effect of clause 11.2, should we to accept the replacement tenant, you will be required to pay an administration fee of £100 to process this.
11.4 You may only find one replacement tenant per booking. The replacement tenant must meet the conditions required in this Licence Agreement and the remainder of the payments are to be made upfront to us. Any decision to release you from the Licence Agreement is made by Londonist’s sole discretion on a case-by-case basis. A request for multiple replacement tenants for one licence will be rejected.

12. Bank Charges
12.1 You acknowledge that all bank charges will be your liability including the charges of you and Londonist. In the event of any payment made to you by us, including but not limited to the refund of the deposit, the bank charges will be borne by you. Specifically, in the case of international payments, our responsibility is limited to releasing the net amount of the refund after deducting any applicable bank charges. Consequently, all bank charges, whether from yours or Londonist’s bank, shall be at your expense.

13. Notices
13.1 Any notice given under your Licence Agreement or T&Cs shall be in writing and shall be delivered by email, hand or sent by pre-paid first-class post or other next working day delivery service to the relevant party as follows:

to us at: Londonist DMC, 5 Great James Street, London, WC1N 3DB and marked for the attention of ‘Management’ and
to you at the email address set out at the beginning, or our email address at legal@londonist.co.uk,
or as otherwise specified by the relevant party by notice in writing to each other party.

13.2 When a notice is sent by email, the Parties to be assumed receiving the notice on the following day 10:00 am other than emergency emails regarding maintenance which will be assumed to be received within 60 mins after sent.
13.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

14. No warranties for use or condition
14.1 We give no warranty that the Property possesses the Necessary Consents for the Permitted Use.
14.2 We give no warranty that the Property is physically fit for the purposes specified in clause 2.(b).
14.3 You acknowledge that you do not rely on, and shall have no remedies in respect of, any representation or warranty (whether made innocently or negligently) that may have been made by or on behalf of you before the date of this Licence as to any of the matters mentioned in clause 1 or clause 14.2.
14.4 Nothing in this clause shall limit or exclude any liability for fraud.

15 Limitation of our liability
15.1 Subject to clause 2, we are not liable for:

the death of, or injury to you, your employees, customers or invitees to the Property; or
damage to any Property of the Licensee or that of our employees, customers or other invitees to the Property; or
any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by you or your guests to the Property in the exercise or purported exercise of the rights granted by clause 2.

15.2 Nothing in clause 15.1 shall limit or exclude our liability for:

death or personal injury or damage to Property caused by negligence on the part of us or our employees or agents; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

16. Severance
16.1 If any provision or part-provision of this Agremeent is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
16.2 If any provision or part-provision of this agreement is deemed deleted under Clause 14.1, the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

17. Jurisdiction
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this licence or its subject matter or formation (including non-contractual disputes or claims).